Privacy Policy

Last Updated: January 15, 2024

At Zinevu-Kemace, we understand that your privacy isn't just important—it's fundamental to building the trust that makes our financial services relationship work. This policy explains exactly how we handle your personal information, and honestly, we think you'll appreciate our straightforward approach to protecting what matters to you.

Information We Collect

Personal Information You Provide

When you work with us, we collect information that helps us serve you better. This includes your name, contact details, financial information, and business documentation. We also gather details about your business goals and financial objectives—information that's crucial for providing personalized advice.

Contact information including name, email, phone number, and business address

Financial data such as revenue figures, business expenses, and banking information

Business documentation including incorporation papers, tax information, and financial statements

Communication records from our consultations and correspondence

Professional background information relevant to your business development needs

Automatically Collected Information

Our website collects standard technical information to improve your experience. We track how you navigate our site, which pages interest you most, and basic device information. This helps us understand what's working well and what we can improve.

Important Note: We never collect more personal information than necessary to provide our services effectively. If we don't need it to help your business succeed, we don't ask for it.

How We Use Your Information

Your information serves specific purposes in our relationship. We use it to provide financial consulting, develop customized business strategies, and maintain ongoing communication about your projects. Here's the breakdown of how we put your data to work:

Purpose	Information Used	Legal Basis
Service Delivery	Contact info, financial data, business goals	Contract performance
Communication	Contact details, project information	Legitimate business interest
Legal Compliance	Financial records, identification	Legal obligation
Service Improvement	Usage patterns, feedback	Legitimate business interest

We also use your information to comply with Canadian financial regulations and industry standards. Sometimes this means keeping records for specific timeframes or reporting certain activities to regulatory bodies—but we'll always let you know when this applies to your situation.

Information Sharing and Disclosure

We don't sell your personal information. Period. However, there are specific situations where we share information with trusted partners or when required by law. Transparency matters, so here's exactly when and why we might share your data:

Service Providers

We work with carefully selected third-party providers for services like cloud storage, accounting software, and communication platforms. These companies only receive the minimum information necessary to perform their specific functions, and they're bound by strict confidentiality agreements.

Legal Requirements

Canadian law sometimes requires us to disclose information to government agencies, courts, or regulatory bodies. When this happens, we review each request carefully and only provide information that's legally required. We'll notify you about such disclosures when legally permitted to do so.

Business Transfers

In the unlikely event that Zinevu-Kemace is acquired or merges with another company, your information would be transferred as part of that transaction. We'd notify you well in advance and ensure the new entity maintains the same privacy standards you expect from us.

Data Security and Protection

Protecting your information isn't just a priority—it's woven into everything we do. We use industry-standard encryption for data transmission and storage, maintain secure servers, and regularly update our security protocols to stay ahead of emerging threats.

End-to-end encryption for all sensitive communications and data transfers

Secure servers with regular security audits and penetration testing

Multi-factor authentication for all staff accessing client information

Regular data backups stored in secure, geographically distributed locations

Employee training programs focused on data protection and privacy best practices

Incident response procedures for immediate action if any security issues arise

Data Breach Protocol: If a security incident affects your personal information, we'll notify you within 72 hours and provide clear information about what happened, what information was involved, and what steps we're taking to resolve the situation.

Your Privacy Rights

You have significant control over your personal information. Under Canadian privacy law, you can access, correct, or delete your data. You can also object to certain types of processing or ask us to transfer your information to another service provider.

Access and Correction

You can request a copy of all personal information we hold about you. If any information is incorrect or outdated, just let us know and we'll update it promptly. There's no charge for reasonable requests, though we might ask you to verify your identity first.

Data Deletion

You can request deletion of your personal information, though we may need to retain certain records for legal compliance. We'll explain any retention requirements and delete everything else within 30 days of your request.

Communication Preferences

You control how we communicate with you. You can opt out of marketing communications while still receiving important service-related messages. You can also choose your preferred communication methods—email, phone, or written correspondence.

Data Retention

We keep your information only as long as necessary to provide services or meet legal requirements. Most client information is retained for seven years after our business relationship ends, which aligns with Canadian tax and business record requirements.

Marketing information and website analytics data are typically deleted after three years. Communication records and project documentation follow the seven-year retention schedule. We review all stored data annually and securely delete information that's no longer needed.

Secure Deletion: When we delete your information, we use secure deletion methods that make the data unrecoverable. This includes overwriting data multiple times and destroying physical storage media when necessary.

International Data Transfers

Your information is primarily stored and processed in Canada. Some of our service providers may process data in other countries with strong privacy protections, such as the United States or European Union. When this happens, we ensure these providers meet Canadian privacy standards through contractual agreements.

We never transfer personal information to countries without adequate privacy protections unless you've given explicit consent or it's necessary for providing our services. If international transfers become necessary for your project, we'll discuss this with you in advance.

Children's Privacy

Our services are designed for business professionals and adults. We don't knowingly collect personal information from anyone under 16 years of age. If we discover that we've inadvertently collected such information, we'll delete it immediately and take steps to prevent similar occurrences.

Policy Updates

Privacy laws and business practices evolve, so we review and update this policy regularly. When we make significant changes, we'll notify you by email and post the updated policy on our website. Minor clarifications or administrative changes will be posted directly to the website.

We encourage you to review this policy periodically, especially before sharing new information with us. The "Last Updated" date at the top of this page shows when the most recent changes were made.

Questions About Your Privacy?

We're here to address any privacy concerns or questions you might have. Our team is committed to transparency and will respond to your inquiries promptly.

Contact Information:
410 Cumberland St, Cornwall, ON K6J 5C4, Canada
Phone: +1 (604) 856-3662
Email: info@zinevu-kemace.sbs

For privacy-specific inquiries, please include "Privacy Inquiry" in your email subject line to ensure prompt routing to our privacy officer.